October 24, 2005
The Power of A Well-Planned Complaint
I met with the dentist today. It has now been two weeks since the debacle started, and while I still have some tenderness, it is mostly faded in the background.

At noon today, I had my meeting with the dentist and the owner. I had considered cancelling it about a couple hundred times over the weekend, convinced I should seek proper legal advice before going in. Then today arrived, and I didn't have a chance until it was too late to consider calling.

It went extremely well, and above my best expectations. I have been reimbursed in full for my expenses, and although they have not expressly said there was an error made, steps have been taken to ensure this does not happen again. What impressed me though is how thorough they were in researching the situation. Not only was a call made to my general doctor to discuss my health issues, but also they researched the type of diverticular disease that I have. On top of that, the dentists held a staff meeting with their crew to remind them that it is often easy to forget the focus on the individual's health, rather than the dentistry itself.

I am feeling very vindicated today.

Vancouver, British Columbia
A patriotic Canadian full of visions of a better Canada, random thoughts and a lot of hot air. Who am I? A struggling writer and photographer, who looks forward to a better Canada. I read. A lot. I learn. A lot. I push myself. A lot. The world is a small place, and getting smaller every day. I'm proud to have friends in every corner of the earth, and abide by the old adage that there are no strangers, only friends we haven't met yet.

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