October 18, 2005
Take a Letter
After my post yesterday, I decided to start jotting down some notes that I wanted in front of me when I called the dentist's office. I didn't want to stammer or sound less confident when I called.

But one thing led to another. My notes turned into sentences. My sentences paragraphs. Soon, I had a two page letter detailing the experiences of the last two years and how I am 'deeply concerned' that this was not caught earlier in August when I first complained.

I sat it aside and re-read it a couple hours later and was still fairly impressed. It was assertive, yet not aggressive. Then I sent it to a friend for proofreading. She came back with only a very minor grammar change and said it was 'well-written'.

So I sent it. I emailed the owner of the dental office.

Two hours later, I received a call from her assistant. Apparently, my letter hit the mark. I will be meeting with the owner and the dentist next Monday to discuss 'renumeration' and 'whatever it will take to make me feel comfortable again'. While I know I'm not amiss in my complaint, it felt very good to hear the apology from the dental office.

Fingers crossed, everything will go well on Monday and I will be able to move past this.

I am feeling much better today and the pain is minimal. Let's just hope this trend continues.

Vancouver, British Columbia
A patriotic Canadian full of visions of a better Canada, random thoughts and a lot of hot air. Who am I? A struggling writer and photographer, who looks forward to a better Canada. I read. A lot. I learn. A lot. I push myself. A lot. The world is a small place, and getting smaller every day. I'm proud to have friends in every corner of the earth, and abide by the old adage that there are no strangers, only friends we haven't met yet.

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